Shipping policy

At Pro Élite Massage LLC, we are committed to delivering your order quickly and securely.

1. Shipping Regions

We currently ship to:

Puerto Rico
United States (including Alaska)

2. Carrier and Method
USPS Priority Mail is our primary shipping method.

3. Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.

4. Estimated Delivery Time
USPS Priority Mail: 3–5 business days after processing.

5. Shipping Costs
Calculated ay checkout based on weight, size, and destination.

 

6. Tracking Information

Once your order ships, you will receive an email with tracking details.

 

7. Shipping Issues

Incorrect Address: Customers are responsible for providing accurate shipping details. We are not liable for delays or lost packages due to incorrect addresses.
Delays: We are not responsible for carrier delays or circumstances beyond our control (e.g., weather, natural disasters).
Lost or Stolen Packages: Once USPS confirms delivery, we are not responsible for lost or stolen items. Customers should contact USPS for claims.